GlobalNOC is meeting unprecedented demands on the network while functioning remotely.
More than ever, a high-performing and reliable network is absolutely critical. It’s imperative to quickly resolve outages, and to upgrade connectivity to services that are in suddenly high demand.
For GlobalNOC’s director of engineering, Jon-Paul Herron, the challenge was, “how do we transition an entire network operations center to function remotely, and continue to deliver the highest support for our partners’ networks while they face increased and unprecedented demands, and do it for an unknown expanse of time?”
Through annual disaster-recovery drills, GlobalNOC developed the ability to quickly move the Service Desk to any location, but that was based on a few hours or days. The COVID-19 situation demanded a move to many locations for an unknown number of weeks or months.
How did GlobalNOC do it?