BLOOMINGTON, Ind.— Beginning July 1, IU will provide aligned IT services in partnership with academic IT units.
This alignment, which began at IU’s regional campuses before finalizing at IUPUI and IU Bloomington, ensures reliable, cohesive, efficient on-site support and device (endpoint) management services across the university.
Newly aligned units include every school on the Bloomington and Indianapolis campuses, all administrative units from enrollment management to student affairs, and Athletics IT.
“We have had informal partnerships with these units for years,” said Rob Lowden, vice president for information technology and chief information officer. “This alignment formalizes those partnerships.”
Through the alignment, UITS has welcomed more than 115 staff members into the Client Technology Support (CTS) division, led by Associate Vice President Patrick Phillips. IU will conduct a university-wide search for new director positions in Health Technology Services, Academic Technology Support, and University Administration Technology Support.
By aligning on-site support and endpoint management, IU consolidates the knowledge from experienced IT professionals and leverages that knowledge into better decision making for IT at IU.
The ultimate goal is to allow all departments and units to have the staffing levels necessary to both meet their needs and fulfill the university’s mission. For IT staff, it provides clear career pathways; for units, it provides stable, secure, best-in-class support.
“I believe we are better together,” Phillips said. “I look forward to continued partnership and collaboration with my colleagues to enhance the IT experience for all our constituents.”
